Privacy Policy

Reem Pet Store respect your privacy and want to protect your personal information. To learn more, please read this Privacy Policy. This Privacy Policy explains how we collect, use and (under certain conditions) disclose your personal information. This Privacy Policy also explains the steps we have taken to secure your personal information. Finally, this Privacy Policy explains your options regarding the collection, use and disclosure of your personal information. By visiting the Site directly or through another site, you accept the practices described in this Policy. Data protection is a matter of trust and your privacy is important to us. We shall therefore only use your name and other information which relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you. We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected. You can visit the site and browse without having to provide personal details. During your visit to the Site you remain anonymous and at no time can we identify you unless you have an account on the site and log on with your username and password.

Third Parties and Links
We may also pass your details to our agents and subcontractors to help us with any of our uses of your data set out in our Privacy Policy. For example, we may use third parties to assist us with delivering products to you, to help us to collect payments from you, to analyze data and to provide us with marketing or customer service assistance. We may exchange information with third parties for the purposes of fraud protection and credit risk reduction. We may transfer our databases containing your personal information if we sell our business or part of it. Other than as set out in this Privacy Policy, we shall not sell or disclose your personal data to third parties without obtaining your prior consent unless this is necessary for the purposes set out in this Privacy Policy or unless we are required to do so by law. The site may contain advertising of third parties and links to other sites or frames of other sites. Please be aware that we are not responsible for the privacy practices or content of those third parties or other sites, nor for any third party to whom we transfer your data in accordance with our Privacy Policy.

We have in place appropriate technical and security measures to prevent unauthorized or unlawful access to or accidental loss of or destruction or damage to your information. When we collect data through the Site, we collect your personal details on a secure server. We use firewalls on our servers. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. You are responsible for protecting against unauthorized access to your password and to your computer.

Your rights
If you are concerned about your data you have the right to request access to the personal data which we may hold or process about you. You have the right to require us to correct any inaccuracies in your data free of charge. At any stage, you also have the right to ask us to stop using your personal data for direct marketing purposes.

Checkout Process Privacy Policy

What we collect and store

During the checkout process at our store, we collect information about you to enhance your shopping experience and fulfill orders efficiently. Here’s what we collect and store:

  • Products you’ve viewed: We track products you’ve viewed to personalize your shopping experience by, for instance, showing you recently viewed items.
  • Location, IP address, and browser type: We gather this information to estimate taxes and shipping accurately based on your location.
  • Shipping address: We require your shipping address to estimate shipping costs before you place an order and to ensure accurate delivery.

Additionally, we use cookies to keep track of cart contents while you’re browsing our site.

When you make a purchase, we ask for information including your name, billing address, shipping address, email address, phone number, credit card/payment details, and optional account information like username and password. We use this information for various purposes, including but not limited to:

  • Sending you updates about your account and orders
  • Addressing your requests, such as refunds or complaints
  • Processing payments securely and preventing fraud
  • Setting up your account for future purchases
  • Meeting legal obligations, such as tax calculations
  • Enhancing our store offerings
  • Sending marketing messages if you opt to receive them

If you create an account, we store your name, address, email, and phone number to streamline the checkout process for future orders.

We retain information about you for as long as necessary for the purposes for which we collected and used it, and as required by applicable laws. For example, we retain order information for 02 years for tax and accounting purposes, including your name, email address, and billing and shipping addresses. We also store any comments or reviews you choose to leave.

Access to your information

Members of our team, including Administrators and Shop Managers, have access to the information you provide us. This includes:

  • Order details such as purchased items, purchase dates, and shipping addresses
  • Customer information like your name, email address, and billing and shipping details

Our team members access this information to fulfill orders, process refunds, and provide customer support.

Sharing with Third Parties

At Reem Pet Store, we prioritize the protection of your privacy. We do not share any user data with third parties unless it is necessary to provide our services or as required by law. However, it’s important to note that if you choose to log in using the Google Login method, Google may link your data with our store, Reem Pet Store. While we do not directly share your information with third parties, we advise reviewing Google’s privacy policies and settings for further information on how your data may be handled.

We share information with third parties to facilitate our order and store services. For example: For processing your orders and sharing address information with our courier partner.


  • Credit Card Payments (Visa and Mastercard) via Paymob: We utilize Paymob, a third-party service provider, to handle credit card payments securely. When processing credit card payments, relevant data required for transaction processing, such as card details and billing information, will be shared with Paymob. Please review Paymob’s privacy policy for further information.
  • IBFT (Bank Transfers): When opting for IBFT (Bank Transfers), your account information remains anonymous, as only the receipt needs to be shared with us. This method ensures the privacy of your financial details.
  • Cash on Delivery (CoD) with M&P: For cash on delivery orders, your information is shared with M&P, our courier partner. M&P utilizes your provided details, including name, address, and phone number, solely for processing and receiving payments upon delivery.

Please review the privacy policies of respective service providers for more information on how your data is handled during transactions. You can find M&P privacy policy here.

If you have any questions or concerns, please reach out to our support team at

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