Terms and Conditions: 


Electronic Communications

When you use our Site, or send e-mails, text messages, use video calling and other communications from your desktop or mobile device to us, you are communicating with us electronically. You consent to receive communications from us electronically, such as e-mails, texts, mobile push notices, or notices and messages on this Site, and you can retain copies of these communications for your records. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. Where required by applicable law, we will seek express prior written consent for marketing text messages or calls to you.


In order to use certain features of the Site and make purchases on the Site, you must register for an account with Reem Pet Store (“Reem Pet Store Account”) and provide certain information about yourself as prompted by the Site registration form. You represent and warrant that: (a) all required registration information you submit is truthful and accurate; (b) you will maintain the accuracy of such information and update it as necessary; and (c) your use of the Site does not violate any applicable law or regulation or these Terms.

You are responsible for maintaining the confidentiality of your Reem Pet Store Account login information. You are fully responsible for all activities that are associated with your Reem Pet Store Account (including but not limited to any purchases, posting reviews or other use of the Site). You agree to keep your username and password information confidential and not share it with anyone. You agree to immediately notify Reem Pet Store of any unauthorized use or suspected unauthorized use of your Reem Pet Store Account or any other actual or potential breach of security.

Order Acceptance

The receipt of an order number or an email order confirmation does not constitute the acceptance of an order or confirmation of an agreement to sell. Reem Pet Store reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer. Verification of information may be required prior to the acceptance of an order. Prices and availability of Products are subject to change without notice. Errors will be corrected when discovered and Reem Pet Store reserves the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted). Certain orders constitute improper use of the Site. Reem Pet Store reserves the right, at its sole discretion, to refuse or cancel any order for any reason. Your Reem Pet Store account may also be restricted or terminated for any reason, at Reem Pet Store’s sole discretion.

Risk of Loss , Shipping and Delivery

All items purchased from Reem Pet Store are made pursuant to a shipment contract with a shipping carrier. This means that the risk of loss and title for such items pass to you upon delivery of the Products to the carrier. Products will be shipped to the address designated by you, if applicable, so long as such address is complete and complies with any shipping restrictions contained on the Site. The time and location of delivery of the Products to you is at the discretion of the carrier.

Product Descriptions

Reem Pet Store attempts to be as accurate as possible. However, Reem Pet Store does not warrant that Product descriptions, depictions, colors, dimensions, ingredient lists or other content on the Site are accurate, complete, reliable, current or error-free. If a Product offered by Reem Pet Store is not as described, your sole remedy is to return the Product. Call us at 0092-344-440-1996 or send an email to sales@reempetstore.com for return information.

Return Policy

Post the goods to us and we will credit you immediately or send your replacement items as soon as they are available. If an item was sent to you in error, we will reimburse all your delivery costs. If you have questions about a specific return, please send us an email. All Items must be returned intact unopened. If a product`s packaging has been opened we will not accept a return.

Shipping And Handling
  • Local delivery charges are Rs. 300.00 within Faisalabad City Limits.
  • All Shipping to Pakistan will be calculated on weight.
  • Pakistan Post, Courier charges will be applied.
Delivery Schedule

Same day delivery for Orders placed before 12:00 noon will be processed the same day, orders placed after 12:00 noon will be processed the following working day. Orders are only processed Monday through Friday. If you would like to add a comment about your order, please write it in the notes field on the checkout page. Subject to stock availability and receipt of payment, non-local orders will be processed within 2 working days and handed over to a courier company for a door to door delivery. Orders received over the weekend or on a Public Holiday will be processed on the next working

Items which we have in stock will be shipped from our fulfillment center via standard ground service to arrive within 3-5 working days from receipt of payment. Should you wish to receive your item via an express service, please contact us reempetstorepk@gmail.com for a quote.

We endeavor to have all displayed items in stock at all times, however, due to circumstances beyond our control, there may be a delay in updating our website. Should an item you have ordered are not in stock, you will be contacted by our online team. Items which are not in stock may soon become available, however, if you do not wish to wait, we will offer you your choice of another product or a full refund.


If you have special instructions for Courier (for example, to leave a package with a neighbor), please be sure to fill in the “Special Delivery Instructions” box on your order form. Courier cannot leave your package without a signature unless specified upon purchase.  If you have any questions about delivery, please e-mail sales@reempetstore.com

Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Credit Card Security

We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 256-bit encryption. They are not held in clear text on any website. Our encryption system is accepted as banking and military standard.


We guarantee your satisfaction. All of our products come with a 14 day no quibble guarantee. This does not affect your statutory rights as a consumer. Reem Pet Store does not accept liability for any errors and omissions and reserve the right to change information, specifications, and descriptions at any time. We do our best to correct errors and omissions as quickly as possible. Reem Pet Store does not accept any liability for any losses or claims arising from any inability to access the website, any interruption in the conduct of any action or any failure to complete a transaction, infection by viruses or anything else that has contaminating or destructive properties. Under no circumstances is any information or advice posted on Reem Pet Store website or distributed on behalf of Reem Pet Store to be substituted for medical advice or care of a licensed veterinary professional. This does not affect your statutory rights as a consumer. If you have questions about these terms and Conditions or want to contact us for any reason, you may do so by emailing us at sales@reempetstore.com

Reaching Us

If you need to reach us, please email us on sales@reempetstore.com alternatively, you can call on 03444401996 or visit us at Reem Pet Store Shop No. 7, Ground Floor, Kohinoor one Plaza, Main Jaranwala Road, Faisalabad.

Privacy Policy

Reem Pet Store does not disclose buyers’ information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.

Remittance Terms

We accept most Debit/Credit cards. We also accept secure bank transfers and cash on delivery. (Please click here to payment options for more information)

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